Recommendation 5 – Collaboration with NHS24

To optimise utility for staff on OOH shift patterns, dual roles should be considered and developed with NHS 24. The involvement of SAS paramedics, should also be explored and evaluated.

NHS 24 to work with NHS Highland in developing a hybrid staffing role, based at Portree hospital. It has not escaped our attention that working in this way, appropriately trained staff based in SLSWR could be contributing to the resilience and service provision of NHS 24, helping the urgent care needs of people on a Scotland-wide basis

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