Update on Recommendation 14 – Best use of services – know who to turn to

While this could be seen as a later stage of the project, promoting an understanding of the most appropriate pathways to care will be critical to successful implementation of the whole project. Community consultation should aim to identify the causes of current low levels of NHS 24 usage in the area and how this can be improved. Access to services by tourist visitors should also be reviewed as part of this process.


The following actions have been reported by Ross Mackenzie from NHS Highland as taking place over the past two months:

  • Links to recommendation 1

  • Local intelligence is required to help understand why people don’t access NHS 24. Previous initiatives from both NHS Highland and Portree Practice have not changed the pattern of use.

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