Update on Recommendation 5 – Collaboration with NHS24

Recommendation 5 is still at an early stage, and has a dependency to Recommendation 1.

There are issues over the practicality of implementing the proposal. As it involves novel ways of working it may be that some form of piloting will be needed before ideas are finalised.

The following actions have been reported by Dr Antonia Reed from NHS Highland as taking place over the past two months :

  • Initial discussion between NHS Highland and NHS24.

  • Technology to transfer untriaged call is available however technology may not be able to transfer only Skye calls.

  • Concerns around whether the combined role may affect recruitment but potential to solve this through making all posts rotate through urgent care, NHS 24 and MacKinnon Memorial Hospital in Broadford.

  • Links to recommendation 1.

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